Shipping policy

SHIPPING INFORMATION

We offer fast, tracked shipping on all orders.

ESTIMATED DELIVERY TIMES

United States
• 5-15 business days

Canada
• 5-15 business days

United Kingdom
• 5-15 business days

France
• 6-20 business days

Germany
• 6-20 business days

Australia
• 5-15 business days

Rest of the world
• 5-20 business days

These are estimated delivery times. In rare cases, actual shipping times may vary slightly due to customs or carrier delays.

PROCESSING TIME

Please allow up to 3 business days for your order to be dispatched. Once shipped, you will receive a tracking number via email. In most cases, orders are shipped sooner — the tracking number may take up to 48 hours to become active in the carrier's system.

ORDER TRACKING

Once your order has shipped, you'll receive an email with a tracking number. You can track your order at any time on our Track Your Order page.

SHIPPING PROTECTION

We offer optional shipping protection in the cart for $5.00. This covers your order against damage, loss, or theft during transit. If anything goes wrong with a protected order, we'll send a replacement or issue a full refund — no questions asked.

SHIPPING COSTS

All orders qualify for $2.99 standard shipping.

CUSTOMS & DUTIES

For international orders, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We are not responsible for delays caused by customs processing.

NEED HELP?

If you have any questions about your order, need to change your shipping address, or have any other concerns, don't hesitate to reach out.

📧 hello@myembroom.com
📱 Phone number: +33 638270502

We're available 24/7 and happy to help.